Returns & Exchanges

At Lavli Paris, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a return and exchange policy under the following conditions:

1. Eligibility for Returns and Exchanges
You may return or exchange items within 15 days from the date of delivery. The product must be unused, in its original packaging, and in resalable condition. Custom or personalized products are not eligible for returns or exchanges, except in the case of a defect or damage during shipping.

2. How to Request a Return or Exchange
To initiate a return or exchange, please contact our customer service team at [email/contact] within 15 days of receiving your order. Provide your order number, a description of the issue, and if applicable, photos of any defects or damage.

3. Return Shipping Costs
Customers are responsible for the return shipping costs, unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure the safe return of the item. Lavli Paris is not responsible for lost or damaged returns.

4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please allow up to 14 business days for the refund to appear in your account.

5. Exchange Process
If you wish to exchange an item for a different size, color, or product, please contact us to arrange the exchange. Once we receive your returned item, we will ship the exchanged product to you at no additional cost.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately, and we will arrange for a return or exchange at no cost to you. You may be required to provide photos of the item’s condition.

7. Non-returnable Items
Certain items are non-returnable, including:

• Gift cards
• Sale or clearance items
• Custom or personalized products (unless defective or damaged)

By following these guidelines, we aim to make your shopping experience at Lavli Paris smooth and satisfying. If you have any further questions, please feel free to reach out to our customer service team.